Frequently Asked Questions & Answers

Q. How do I install ChatReply on my website?

A. Sign up, copy the one-line JavaScript snippet from your dashboard, and paste it before the </body> tag of any page. The widget appears instantly—no coding skills required. 

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Q. Does ChatReply integrate with my existing booking tool?

A. Yes. We offer native connectors for Calendly, SimplyBook, and Google Calendar. Authorize the link once, choose the calendars to expose, and the bot will show real-time availability inside the chat window.

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Q. How much traffic can ChatReply handle?

A. Our cloud infrastructure autoscales; whether you have 50 or 50 000 visitors at once, response time stays under one second. Enterprise plans include a 99.9 % uptime SLA.

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Q. Can I train the AI with my own documents?

A. Absolutely. Upload PDFs or drag in URLs, and the content is indexed in minutes. You can also set “no-go” topics to keep the bot from answering off-limits questions.

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Q. What happens if I exceed my monthly message limit?

A. We’ll keep the bot running and simply charge an overage of $18 per extra 500 messages on Starter and $12 on Growth. Enterprise plans enjoy unlimited messages under fair-use terms